Reference

How pelangicasino Handles Your Personal Data

At pelangicasino, your personal information is collected only to operate your account, process payments through DANA, OVO, GoPay and QRIS, and deliver support — nothing more.

Data collected only as neededDANA, OVO, GoPay & QRIS transactions securedAccount data encrypted at restNo data sold to third partiesYou may request data deletion

Explore Lobby Read FAQ

What Data We Collect and Why We Hold It

pelangicasino Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, mobile number, and the payment identifiers linked to your DANA, OVO, GoPay or QRIS wallet — only what is necessary to verify your identity and route your deposits and withdrawals correctly. We also

1
log session data (device type, IP address, browser) to detect unusual login patterns and protect your account. All payment-related records are retained for a minimum of five years to satisfy financial audit requirements; non-transactional profile data is held only as long as your account remains active.
2
Access to this Privacy Policy and the rights described within it depends on local law and where local law permits such rights to be exercised in Indonesia.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Team When You Need Answers

Team online

Live Chat — Privacy Queries

Our live chat channel is available 24 hours a day, seven days a week. Type 'privacy request' at the start of your message and our data team in Denpasar handles it within one business day.

Email — Data Access Requests

Send a formal data-access or deletion request to our privacy email address. We acknowledge every email within 24 hours and complete verified requests within 14 calendar days, in line with applicable policy standards.

Account Portal — Consent Settings

Log into your account, go to Settings › Privacy, and adjust your marketing-communication consent or cookie preferences at any time without contacting support — changes apply immediately to future data processing.

DATA HANDLING STANDARDS

Six Ways We Protect Your Information Every Day

Protecting your data is an operational commitment, not a checkbox. The practices below describe the real technical and procedural controls we keep running across every account on the platform, from the moment…

End-to-End Encryption

Every data packet exchanged between your device and our servers is encrypted using TLS 1.3. This covers your login credentials, payment details and session activity — not just the checkout step.

Cookie Controls You Own

We use three cookie categories: strictly necessary, analytics and marketing. You can accept, reject or customise the latter two via the cookie banner or the Privacy tab in your account settings at any time.

Account Access Logs

Every login to your account is timestamped and stored. If we detect a new device or unfamiliar IP address, we send an immediate email alert so you can confirm or flag the access within minutes.

Data Retention Schedule

Transactional records — including DANA and OVO payment logs — are kept for five years. Profile data tied to a closed account is deleted within 90 days of closure, unless a legal hold applies.

Third-Party Data Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS network operators) and fraud-prevention services under strict data-processing agreements. We do not sell or rent your information to advertisers.

Your Right to Request Changes

You may request a copy of all data we hold about you, ask us to correct inaccuracies, or request deletion of non-mandatory records. Submit the request through live chat or our privacy email; we respond within 14 days.

Your Privacy Questions, Answered Clearly

These are the questions we hear most often from people who want to understand how their data is handled before they open an account or make a deposit. If your question is not covered here, our live chat team is available around the clock.

We collect your name, email, mobile number and the wallet identifier for your chosen payment method — DANA, OVO, GoPay or QRIS. We also log device and IP data for security purposes. Nothing beyond what your account operation requires is collected.

We share data only with the payment networks you use (DANA, OVO, GoPay, QRIS operators) and with fraud-detection services. These partners operate under binding data-processing agreements. We do not sell or pass your information to marketing companies.

Payment records — including every DANA deposit and QRIS withdrawal — are retained for a minimum of five years to meet financial audit standards. Non-transactional profile data is removed within 90 days after your account is closed.

Yes. Send a data-access request via live chat or our privacy email address. We verify your identity, then deliver a full data export within 14 calendar days. This right applies where local law permits such requests in Indonesia.

Log into your account and go to Settings › Profile to edit basic details like your email or mobile number. For changes that affect payment verification records, contact our live chat team and we update the record after identity confirmation.

We use strictly necessary cookies (required for login and transactions), analytics cookies (session frequency, page paths) and marketing cookies (promotional messaging). You can turn off the latter two categories anytime from the Privacy tab in account settings.

Financial transaction records are kept for five years as required by audit standards. All other profile data — name, contact details, device logs — is permanently deleted within 90 days of account closure, subject to any active legal hold obligations.

How pelangicasino Handles Your Personal Data

Reach Our Data Team When You Need Answers

Live Chat — Privacy Queries

Email — Data Access Requests

Account Portal — Consent Settings

Six Ways We Protect Your Information Every Day

End-to-End Encryption

Cookie Controls You Own

Account Access Logs

Data Retention Schedule

Third-Party Data Sharing

Your Right to Request Changes

Your Privacy Questions, Answered Clearly

01 What personal data does pelangicasino collect when I open an account?

02 Does pelangicasino share my data with third parties?

03 How long does pelangicasino keep my payment transaction records?

04 Can I request a copy of all the data pelangicasino holds about me?

05 How do I update or correct inaccurate information on my account?

06 What cookies does pelangicasino use and how do I manage them?

07 What happens to my data if I close my pelangicasino account?

Related Pages