Reference

Your Terms and Conditions at pelangicasino

When you open an account with us, these terms govern how your wallet works, how we handle your data, and what happens when you withdraw.

Account security and verificationPayment and withdrawal rulesYour data and cookie policy
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pelangicasino Your Terms and Conditions at pelangicasino
REACH US ANYTIME

How to Contact Us About Your Terms

Your questions about how these terms apply to your account don't go unanswered. We've set up three channels—email, live chat during our support window, and a ticket system in your account—so you can get clarification on your rights, your withdrawal limits, your data, or anything else in this agreement.

Team online

Live Chat Support

Jump into live chat from inside your account lobby. Our team is available during peak hours to clarify how terms apply to your specific withdrawal or account situation. Response time typically under five minutes.

Email Support

Send questions about data handling, account restrictions, or term updates to our support email. We respond within 24 hours with a full explanation of how the policy affects your account and wallet.

Account Ticket System

Open a support ticket directly from your account settings to request clarification on terms, dispute a transaction, or ask about your data. Track responses in one place without leaving the platform.

HOW WE PROTECT YOU

Security, Data and Your Account Rights

These terms lay out how we keep your account safe, what data we store, and how long we keep it.

Account Verification

Before you can withdraw, we verify your identity and payment method once. This happens on your first withdrawal; subsequent payouts to the same bank account clear faster because verification is complete.

Data Retention

We keep your transaction records and account details for seven years to comply with Indonesian accounting law. You can request deletion of marketing data sooner by contacting support through your account ticket system.

Encryption and Login

Your password and payment details are encrypted end-to-end. We use two-factor authentication on request. Never share your login; if your account feels compromised, report it to live chat immediately.

Cookie and Tracking Policy

We use cookies to track your session, prevent fraud, and remember your settings. Essential cookies cannot be turned off; optional analytics and marketing cookies can be disabled in your browser settings anytime.

Data Request Process

Want a copy of everything we hold about you? Open a ticket with 'Data Request' as the subject. We'll prepare a full export of your account, transactions and personal details within ten business days.

Dispute and Chargeback

If you dispute a charge or open a chargeback, we'll review your transaction against these terms and our logs. Chargebacks flagged as fraudulent may result in account suspension pending investigation.

Common Questions About Our Terms

Players in Yogyakarta, Denpasar and across Indonesia ask us the same things about how these terms work in practice. Here are the answers that come up most—about withdrawal holds, account closures, payment reversals, and what happens if you want out.

Deposits via DANA, OVO, GoPay and QRIS clear instantly into your wallet. Withdrawals take 1–3 business days because we verify the destination bank account, check for fraud, and coordinate with our payment partner. Your first withdrawal to a new bank account may take up to 5 business days while we confirm it's yours.

Yes. Contact live chat or open a support ticket asking to close your account. We'll process any remaining balance as a withdrawal to your registered bank account within the standard 3–5 business day window. Your account becomes inactive immediately; you cannot reopen it for 30 days.

If you open a chargeback or reversal with your bank, we'll investigate the transaction against our logs and payment records. If the deposit is confirmed on our end, the chargeback may be marked as fraudulent, and your account may be suspended pending resolution. Contact us first to resolve payment issues.

The terms are the same across all devices and platforms. Whether you play on the web, iOS app or Android app, your account, wallet and verification rules stay identical. Payment methods—DANA, OVO, GoPay and QRIS—work the same way on all devices.

Open a support ticket titled 'Data Request' or 'Data Deletion' from your account settings. We'll provide a full export of your account data within ten business days, or delete non-essential marketing information within five business days. Transaction and verification data is retained for seven years under local law.

Sharing your account login, using automation or bots, depositing funds from a third party, or attempting to manipulate game outcomes all violate our terms. We monitor for these activities automatically. A confirmed violation may result in account suspension and forfeiture of your balance; we'll notify you in writing before taking action.

Yes. Your account settings include Deposit references, loss limits, and session time limits. You can set these to any amount; they take effect immediately. Limits can be increased after seven days but cannot be removed for 30 days. These are separate from any local legal limits that may apply.

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